Service Coordination Handbook

Revised 2/8/2023

For: Audrain, Benton, Callaway, Clay, Dallas, Hickory, Jackson, Platte, Polk, and St. Louis Counties

Core Values
Welcome
Contacts
Rights and Responsibilities
Service Coordination
Resolution Strategies
Waivered Services
Satisfaction Survey

CHS Core Values

We are Leaders in Excellence
We are Steadfast in our Commitment to Solutions
We Respect All Differences, Similarities, and Abilities
We Advocate Autonomy

Our Vision: Life Beyond Limitations
Our Slogan: Creating Opportunities – Changing Lives

Welcome

Service Coordination Program

Since 1955, CHS has provided high quality services to individuals with intellectual and developmental disabilities with service coordination located in the following counties: Audrain, Benton, Callaway, Clay, Dallas, Hickory, Jackson, Platte, Polk, and St. Louis County. Service coordination will assist in coordinating, linking, and connecting individuals with resources and services to achieve a life without limitations.
This manual can be provided in different formats such as Braille, read aloud, sign language interpretation, non-English interpretation, or large font.
Office hours are 8:00 a.m. – 5:00 p.m., Monday-Friday
- Central Region:
  - Audrain and Callaway Counties - Fulton Office: 573-590-8654
  - Polk County – Bolivar Office: 417-777-7315
  - Benton, Dallas, Hickory - Warsaw Office: 660-826-4400
- Western Region:
  - Clay County - Liberty: 816-736-9990
  - Jackson County - Independence: 816-255-1913
  - Platte County – Kansas City: 816-255-1913
- Eastern Region:
  - St. Louis County - TBD. Contact your Service Coordinator on their CHS cell
    phone

Contacts

Emergency After Hours

Kansas City Regional Office (Clay, Jackson, Platte) - (816) 889-3400
St. Louis Regional Office (St. Louis County) – (314) 587-4800
Springfield Regional Office (Dallas, Hickory, Polk) - (417) 540-3154
Central Missouri Regional Office (Benton, Callaway) – (573) 441-6278
Hannibal Regional Office (Audrain) - (573) 248-2400

Supervisor Contacts

Central Region (Audrain and Callaway Counties)
- 362 Country Meadows Lane, Fulton, MO 65251
  - Cynthia Smith, Supervisor – 573-590-8564 ext. 452, cdsmith@chs-mo.org
Central Region (Benton, Dallas, Hickory, and Polk Counties)
- 4746 S. 131st Road, Unit C, Bolivar, MO 65613
  - Michelle Anderson, Supervisor - 417-777-7315 ext. 815, manderson@chs-mo.org
Western Region (Clay, Jackson, and Platte Counties)
- 920 Kent Street, Liberty, MO 64068 (Clay County) - 816-736-9990
  - Gregg Aultman, Supervisor – ext. 637, gaultman@chs-mo.org
  - Christi Carlson, Supervisor – ext. 643, ccarlson@chs-mo.org
  - Tessa Gerhart, Supervisor– ext. 647 - tgerhart@chs-mo.org
  - Jenny Snyder, Supervisor – ext. 614 - jsnyder@chs-mo.org
- 10100 North Ambassador Drive, Suite 200, Kansas City, MO 64153 (Jackson and Platte Counties) - 816-255-1913
  - Amy Kariotis, Supervisor – ext. 645 - akariotis@chs-mo.org
  - Heather Wood, Supervisor – ext. 628 - hwood@chs-mo.org
Eastern Region (St. Louis County)
- 11123 S. Towne Square, Suite 105, St. Louis, MO 63123
  - Lisa Antonini, Supervisor – 816-506-5954 - lantonini@chs-mo.org
  - Jessica Wax, Supervisor – 314-818-9742 - jwax@chs-mo.org
  - Sarah Worsdell, Supervisor – 314-818-9298 - sworsdell@chs-mo.org

Vice President/Director Contacts

Associate Vice President of Service Coordination
- 1500 Ewing Drive, Sedalia, MO 65301
  - Linda Holland, 660-826-4401 ext. 324 - lholland@chs-mo.org
Central Region (Audrain, Benton, Callaway, Dallas, Hickory, and Polk Counties)
- 362 Country Meadows Lane, Fulton, MO 65251
  - Erica Evans, Director of Service Coordination-Central Region - 573-590-8654 ext. 451 - eevans@chs-mo.org
Western Region (Clay, Jackson, and Platte Counties)
- 920 Kent Street, Liberty, MO 64068
  - Anita Hartman, Director of Service Coordination-Western Region - 816-736-9990 ext. 613 - ahartman@chs-mo.org
Eastern Region (St. Louis County)
- 11123 S. Towne Square, St. Louis, MO 63123
  - Robyn Peyton, Director of Service Coordination-Eastern Region - 314-818-9085 - rpeyton@chs-mo.org

Rights and Responsibilities

Individual Rights

People receiving CHS services shall be entitled to the following rights and privileges without limitation:

Treated with respect and dignity
Same legal rights and responsibilities as others
Right to due process when any right limitation is proposed
Receive services regardless of race, gender, creed, marital status, national origin, disability, or age
Free from physical, verbal, and sexual abuse and neglect
Receive appropriate and high-quality services and supports as determined by your support team
Receive services and supports in the least restrictive environment
Access to CHS rules, policies, and procedures pertaining to services and supports
Personal records are confidentially maintained
Access to your personal records upon written request to your service coordinator.
Services, supports, and personal records are easily understood and explained
Being informed of changes to individual rights and receive updated descriptions
Right to decide the location and who attends your service plan meeting

Responsibilities

Because services are being provided to you with public and private funds, you and your family have the following responsibilities:

Treat staff with respect
Discuss services clearly and openly with others
Follow rules that pertain to you
Take part in your plan and communicate goals
Work toward personal goals by following individual plan
Request changes to plan when needed
Ask only for services you need rather than want
Understand services may be limited due to available funding
Maintain your own and others’ confidentiality
Follow the policies of your chosen provider

Individual and/or Family Roles

All addendums and/or individual plans must be signed and sent to CHS
When requesting records, CHS has three business days to respond to your request. If we deny the request, CHS will provide written notice for denial and explain your right to have the denial reviewed. If you want copies of your records, charges may apply. You may choose what portions of your information you want copied.
Communicate with your service coordinator at least quarterly
Meet with your service coordinator at least once a year face to face and update individual plan
Update service coordinator when phone number, address, or needs change
Natural supports should be explored first before requesting state-funded services